Frequently Asked Questions

Bookings can be made through our official website, WhatsApp Admin, or by visiting our office. Simply choose a package, set the date, and fill in your personal data form.

For Open Trip, registration closes at D-7. For Private Trip, we recommend reserving at least 2 weeks before departure to ensure hotel and transportation availability.

Prices differ. There is a significant additional fee for foreign nationals in accordance with tourism regulations.

Absolutely. We offer Request Trips tailored to your budget and destination. Please contact our travel consultant team via WhatsApp.

Participant data can be updated via WhatsApp admin by showing your booking confirmation.

We accept payment via bank transfer (Virtual Account/Manual Transfer), Credit Card, and e-wallet.

No. You can pay a Down Payment (DP) of 30-50% (depending on the package) as a deposit. Full payment is due by D-1 before departure.

All listed prices are net prices, unless additional charges such as VAT or guide tipping are mentioned.

Cancellation >30 days: 100% refund (minus 5% admin fee). 15-30 days: 50% refund. 8-14 days: 25% refund. <8 days: no refund.

Refunds take 7-14 business days after approval and will be transferred to the same account used for payment.

If Piknik Enthusiast cancels (e.g. quota not met or force majeure), participants receive a 100% refund or a free reschedule option.

Yes, subject to availability. Reschedule requests must be made at least D-14 before departure.

An administrative fee of IDR 100,000 per participant applies. Any price difference is the participant's responsibility. Reschedule is allowed only once.

Participant data changes can be made up to D-3 via WhatsApp admin with your booking proof.

In Force Majeure conditions (earthquake, eruption, government-imposed access closure), we reserve the right to reroute or reschedule for participant safety. Cost policies will be discussed on a case-by-case basis.

You may transfer your slot to someone else at no extra cost, as long as no transportation tickets (flight/train) have been issued in your name.

Some premium packages include insurance. For standard packages, we offer optional travel insurance as an add-on.

Please inform our admin at least D-3 before departure.

We provide visa processing as an additional service. However, visa approval is solely at the embassy's discretion. If a visa is rejected, the visa fee already paid cannot be refunded.

Your passport must be valid for at least 6 months from the planned return date.

Per current regulations, some destinations require specific health certificates or insurance covering specific risks. We will inform you of the latest requirements if needed.

Package prices are usually based on Twin Sharing (two per room). Solo travelers may choose a Single Supplement (extra charge for a private room) or we can find a roommate if available.

Yes for Private Trip. For Open Trip, airline and schedule are set by us to secure the best group rates.

Excess baggage beyond the quota we provide is the participant's personal responsibility and must be paid directly to the airline at check-in.

We are not responsible for: Loss of personal belongings during travel, flight delays reducing visit time, or losses due to participants violating laws at the destination.

The schedule is flexible depending on weather, traffic, and security conditions. However, we will do our best to ensure all key destinations are visited.

Participants must follow the gathering times set by the Tour Leader. If separated due to personal negligence, transportation costs to rejoin the group are the participant's responsibility.

Some packages do not include tipping for local guides and drivers. The tipping amount is voluntary or based on the standard applicable at the destination.

Adult category (3 years or height >80cm): same price as adults. Children (0-35 months): no trip fee but no facilities such as hotel bed, meals shared with parents, seat shared with parents.

Yes, we offer special rates for groups of at least 40 people in a single booking.

Your satisfaction is our priority. If there is an issue in the field, please report it immediately to the Tour Leader/WhatsApp Admin. If unresolved, you may submit a formal complaint via email/WhatsApp within 3 days after the tour ends.