Privacy Policy of Piknik Enthusiast
We are committed to protecting your privacy and personal data security.
We collect various types of information to provide and improve our services to you:
| Data Type | Information Details |
|---|---|
| Personal Data | Full name, date of birth, gender, ID/Passport number |
| Contact Data | Email address, phone number, home address |
| Payment Data | Payment method, transfer proof (excludes full credit card data) |
| Travel Data | Travel preferences, food allergies, special health conditions |
| Technical Data | IP address, browser type, device ID, cookies |
Collection Methods
- Directly: When you fill in booking forms, register an account, or communicate with us
- Automatically: Through cookies and tracking technologies when you visit our website
- Third Parties: From our business partners (hotels, airlines, tour operators) for travel coordination
We use the collected information to:
We NEVER sell your personal data to third parties for their marketing purposes.
Purposes of Data Use
- Order Processing: Managing reservations, booking confirmations, and travel arrangements
- Communication: Sending confirmations, updates, and important travel information
- Service Improvement: Analyzing usage patterns to improve service quality
- Security: Protecting your account and preventing fraud
- Legal: Fulfilling applicable legal and regulatory obligations
- Marketing: Sending promotions and offers (can be disabled)
We may share your data with third parties in limited conditions:
Travel Partners
- Hotels and accommodations for room confirmation
- Airlines for ticket booking
- Local tour operators for travel coordination
- Insurance providers for claims and protection
Data Sharing Conditions
- Only data necessary for that service
- Third parties are bound by confidentiality agreements
- Not used for third-party marketing purposes
Threats We Protect Against
- Unauthorized access to our systems
- Data theft or leakage
- Use of data beyond its intended purpose
Protection Measures
- SSL/TLS encryption for all data transmissions
- Data access limited to employees who need it
- Regular security audits
- Routinely encrypted data backups
- Data security training for the entire team
- 24/7 monitoring system to detect suspicious activity
As a user of our services, you have the following rights regarding your personal data:
Rights You Have
- Right of Access: Request a copy of your personal data we hold
- Right of Rectification: Request correction of inaccurate or incomplete data
- Right of Erasure: Request deletion of your personal data (with certain limitations)
- Right of Portability: Receive your data in machine-readable format
- Right to Object: Object to processing of data for certain purposes
- Right to Withdraw Consent: Withdraw consent at any time
- Right to Complain: Lodge a complaint with the data protection authority
How to Exercise Your Rights
- Contact us via email or WhatsApp with your identity attached
We use cookies to improve your experience on our website:
Types of Cookies
- Essential Cookies: Required for basic website functions
- Analytics Cookies: Help us understand how the website is used
- Preference Cookies: Store your settings and preferences
- Marketing Cookies: Used to display relevant advertisements
We retain your personal data for as long as necessary for the purposes described in this policy. Transaction data is retained for a minimum of 5 years for accounting and legal purposes. Active account data is retained as long as the account is active. Data can be deleted upon your request, unless retention is required by law.
In some cases, your data may be transferred to servers located outside Indonesia for operational purposes. We ensure that any international data transfer is carried out with adequate protection in accordance with international standards.
Our services are not intended for children under 18 years of age without parental/guardian consent. If you are aware that a minor has provided personal data to us without consent, please contact us immediately.
We may update this Privacy Policy from time to time. Significant changes will be communicated through:
Notification Methods
- Email to your registered address
- Notification on our website
- Pop-up on your next login
If you have questions, complaints, or requests related to your privacy, please contact:
Contact Information
- Email: ptastharaasiagroup@gmail.com
- WhatsApp: +62 822-3478-4612
- Address: Perumahan Jl. Puncak Permata Sengkaling blok N-16, Semanding, Sumbersekar, Kec. Dau, Kabupaten Malang, Jawa Timur 65151
By using our services, you are deemed to have read, understood, and agreed to the Privacy Policy applicable at Piknik Enthusiast.